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ShoreTel is a leading provider of IP unified communications systems. ShoreTel enables companies of any size to seamlessly integrate all communications – voice, data, messaging – with their business processes.

The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions. The ShoreTel system is designed to be an easy to manage, full-featured IP phone system. Its distributed architecture works for multi-site companies that span multiple locations because the ShoreTel IP phone system appears as a single, unified system. ShoreTel designed its fully distributed Unified Communications system based on an innovative architecture that is built with no single point of failure. The ShoreTel distributed architecture incorporates a switch-based hardware platform that makes each switch and site an independent call processor which continues to operate seamlessly in the event of wide area network (WAN) failure.

Voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on the IP network. The result is a single-image system across all geographies with complete feature transparency and integration of all PBXs, voicemail systems, automated attendants, and automatic call distribution (ACD) systems.

ShoreWare Director system management software gives businesses central management from a single browser-based interface and the ShoreWare System Monitor offers continuous network monitoring for performance resolution.

ShoreTel's Unified Messaging is a comprehensive solution that handles a full range of customer messaging needs, including access to voicemail, fax, and e-mail by a choice of popular methods. The UM system can scale from ten to thousands of mailboxes when needed, without port and disk limitations. And because the system is easy to install and administer in a workforce environment, organizations can quickly achieve a low TCO (total cost of operation). Although ShoreTel's Unified Messaging is a native, fully integrated component of the ShoreTel UC system, it can also be seamlessly integrated with third-party PBXs and voicemail systems.

ShoreWare voicemail service requires no additional hardware, consumes no ports, and storage is limited only by the size of the server hard disk. At enterprise locations, voicemail servers can be distributed to provide survivable voicemail and save WAN bandwidth.

The ShoreTel UM system provides integrated messaging from any of the following popular interfaces:

  • Access is available through any telephone with ShoreTel's embedded telephone user interface (TUI), which can be used to access voice messages stored on ShoreTel's application server and to interface with ShoreTel's embedded auto-attendant.
  • Visual access is available through either ShoreTel's ShoreWare Call Manager for the PC or ShoreWare Mobile Call Manager for mobile devices. Both provide access to voicemails stored on ShoreTel's application server, and access to the corporate and Outlook personal directories.
  • With a simple click, users can manage incoming calls when they are in a meeting, working from home or out of town. Users can also customize greetings, forward calls, specify voicemail pick up, and receive message alerts.
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